FAQ Cakes & Cupcakes

What are your opening times?

We open Tuesday-Saturday, 10am-5pm. We are Closed Sunday, Monday and Bank Holidays.

Do you do deliveries?

No, all celebration cake must be collected. We only deliver wedding cakes; details are on the Weddings page

How far in advance should I book my cake?

As soon as you can. Orders are on a first-come, first-serve basis and have limited availability.

Can I come see you to order my cake?

Yes, our shop is based in Church Street in Tullamore, R35 CR74, you can pop in anytime to chat with us about your cake or pick up some cupcakes and treats. Wedding Consultations, however, are best booked in advance.

Can I arrange a tasting session? Do you provide samples?

In order to keep our prices competitive, we are unable to provide samples for celebration cakes. However, we make hundreds of cakes a year and always have positive feedback on the taste of our cakes. And you can purchase cupcakes or treats from our shop if you wish to taste before you order your cake.

How much can I expect to pay for a cake?

All of our cakes are designed to suit your special occasion; therefore, the price will vary according to the level of work, cake size and time required to create the design. If you are able to show us the style of cake you like we can give you an idea of cost. Please check out our price guides for each type of cake we do under the “what we do” tab and some of our cakes you can go ahead and buy directly from our Online Shop

Do I need to pay a deposit?

We do not require a deposit on our celebration cakes, they are paid for in cash or by card on collection. Many of our cakes can now be bought and paid for in our Online Shop and collected from the shop. Wedding cakes require a €50 deposit to secure the date and this can be paid here. Please visit our Weddings page for information about ordering wedding cakes.

How do I place my order?

For Wedding Cakes, it is best to book a Free Consultation if possible.  For special occasion cakes, you can pop into the shop, call us or the quickest way to order is through our online shop or through our Facebook page or through the Contact Us form on this site. Please give as much detail about what you are looking for as possible. Do send us a picture if you have a particular idea in mind. Many of our cakes you can just order now through our  Online Shop
If you’re looking for Edible Cake Toppers orders are only through here www.caketop.ie

How do I pay? 

We accept cash and all major credit and debit cards in the shop when you are collecting your cake.  At this time, we cannot accept payment over the phone, but we can process card payments online or via PayPal if necessary.

What’s the best way to transport my cake once I collect it?

Keep the cake box flat, the best place is always the front passenger floor or in the boot of your car and transport home or to your venue as soon as possible. Avoid putting it on a seat or in some-one’s lap, as it can cause the cake to slope during transportation. We will not be liable for any damage to the cake once it has left our bakery.

How do I store my cake if I collect it the day before my party?

None of our cakes need to be refrigerated, however, it is very warm weather it can be good to keep in a fridge overnight. If it is a buttercream cake then keep it in its box and store in the fridge overnight, take it out the about 2 hours before the party.  If it is a fondant covered cake Do not store your cake in a fridge. Leave your cake covered in its box in a cool dark dust-free room away from direct sunlight and heat and it will be fine the next day. Click here for more Storage Information

I’ve seen another cake maker’s cake that I really like. Can you make something similar?

As stated above do send a picture of what you have in mind, but we do not like to exactly copy another cake design, preferring to design a cake especially for you. As all cakes and decorations are handmade, we cannot guarantee that even copies of our own designs will be exactly the same as the original

I’ve left my cake to the last minute. Is there any chance you can squeeze my order in? 

Generally, we are booked up well in advance and as we make everything to order we cannot take last minute orders. But please contact us and if we can fit you in, we will.

Do you make Vegan/Gluten Free/Dairy Free/Nut free?

No, unfortunately, our cakes may contain butter, wheat flour, eggs and we are unable to substitute these ingredients.  Our cakes may also contain nuts and are made in an environment that handles nuts and soya. We cannot guarantee that the cakes will not contain traces of these elements due to the nature of our production. We accept no liability for a customer suffering an allergic reaction from consuming our cakes.

If I have a nut-allergy, should I eat a Vanilla Bean Bakery Cupcake?

Vanilla Bean Bakery is NOT a nut-free bakery. Many of our flavours contain peanuts or other nut products. We recommend that customers with nut allergies error on the side of caution and refrain from eating our cupcakes.

What if I want fresh flowers on my cake?

If your cake design requires fresh flowers, they are to be supplied by your florist. Please note some flowers are not suitable for use as cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination of our food products that may arise from their misuse.

Cakes decorated with non-edible materials

Non-edible materials are used as decoration in some of our designs. Please note that jewels and accessories such as brooches, ribbons, silk flowers, diamantes, beads, feathers, etc. that are used to decorate some of our cakes are not edible and must be removed from your cake before serving. We accept no responsibility for any physical harm that may arise from the use of these accessories.

Do YOU MAKE 3D SHAPED CAKES? I'D LIKE A CAKE IN THE SHAPE OF A CAR.

Yes, we can make 3D shaped cakes, but as there is many hours work involved in carving and decorating 3D cakes they do start from €190

I'd like a ***** cake for a hen party?

We do not make explicit cakes. 

What’s your Cancellation Policy?

We offer a refund if you need to cancel your order within 5 days of its collection date.

For wedding cakes, we offer a full refund if you cancel more than 6 months from the wedding date, 50% refund 3-6 months’ notice. We cannot offer any refund for notice of less than 3 months.